Frequently Asked Questions (FAQ)

1. How do I place an order on BondorMart.com?

To place an order, browse the website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept digital wallets, mobile banking (bKash, Nagad, Rocket), bank transfers, and cash on delivery (COD) where applicable.

3. How long does delivery take?

Delivery times vary depending on your location and product availability. Estimated delivery time is mentioned on the product page.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

5. What is your return policy?

Customers may return products within the specified return period mentioned on the product page. The item must be in its original condition.

6. How do I request a refund?

If eligible, you can request a refund by contacting our support team. Refunds are processed within 7-10 business days.

7. How can I sell products on BondorMart.com?

To become a seller, create an account, list your products with accurate descriptions, and follow our selling policies.

8. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact our support team within 48 hours with proof (photos) to initiate a return or replacement.

9. How do I contact customer support?

You can reach our customer support via email, phone, or live chat during business hours.

10. Is my personal information safe on BondorMart.com?

Yes, we follow strict privacy policies to protect your personal data and do not share it with third parties without consent.